Do I need to sign in to see my order details?
You can see all your order details in the mail you have gotten. If you lost the mail, you should sign in to the site and go to your account, and click on the ‘orders’ section.
Is my personal information kept private?
For more information, please visit our privacy policy section.
Is it safe to use my credit card on baniqstudios.com?
All online credit card transactions performed on this site are secured payments. For more information, please visit our terms and conditions.
How can I return my order?
If you want to return your order and you are located within the Netherlands or Belgium, you can do this through the following link: Return Portal.
For returns outside the Netherlands and Belgium, we kindly ask you to handle the return of the product as described in our returns & exchanges policy.
How much will I be charged for shipping costs?
For more information, please visit our shipping section.
How can I track my order?
When the order will be tendered to the courier, you will receive an email from them providing the tracking number related to the order.
If you somehow didn’t receive the email you can look up the tracking information here.
