We will accept returns and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 14 days, orders may be returned and we will issue a refund. To send the item(s) back please contact us with your order details and return request so we can instruct you the best possible way to return your order.
If you are located within the Netherlands or Belgium, you are able to make use of our Return Portal. This way you can start the return process without having to contact us, just fill in your zip code and tracking/order number and start the procedure! Link to our return portal: click here.
- All products must be returned within 14 days of receipt.
- All products must be unworn and unwashed.
- All products must have all original tags still attached.
- For hygiene reasons, underwear briefs, bodies, swimwear, and pierced jewelry cannot be returned or exchanged unless faulty.
- Shipping back to our warehouse is at the customers’ own cost.
- Save your tracking code link as proof of shipping
If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by mail to our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewelry cannot be returned or exchanged unless faulty. Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.
Exchange and Refunds
We are happy to offer an exchange or refund when the product is defect, we will offer exchange for unworn items returned in their original condition and packaging, with the return request provided by mail. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, bodies, swimwear and pierced jewelry cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.
Late or Missing Refunds
In the event that you haven’t received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email [email protected].
Standard Refund Method
Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of BANIQ Studios and will be judged in a reasonable way. If you have received an item which is faulty, or the incorrect item in your delivery. We will help you rectifying this as soon as possible. Please email to [email protected] with the image of the item showing the fault, a description of it and your order details.
Damaged goods during shipment
Make sure you check your item(s) once you receive your package. Shipping is done immediately when you order any item at BANIQ Studios. Any harm from delivery must be accounted to us within 14 days of receipt of the item(s). In the event that you get your item(s) and it has been damaged during shipment, please email to [email protected] immediately. Include an image and description of the damaged goods. This information is very useful to us in ensuring that our items are bundled and sent appropriately. We will issue a refund for the damaged goods and you can make the order again.